Our views on keeping your information private

At Host Media feel strongly about keeping our customers' information private. We have signed up to Trustwave which shows our commitment to keeping your information secure. We only store the necessary information on our systems to process your services that you have signed up to.

We're PCI DSS Compliant

We have secured our facilities to be completely PCI DSS compliant to ensure your data is kept secure. All transmitted data is encrypted which includes credit/debit card details. Please click on the Trustwave icon to verify our commitment to being secure. The data that Host Media holds on you is held at the London Telehouse data centre which holds the following certifications:

  • ISO 9001:2008 Quality Management Standard
  • ISO/IEC 27001:2005 Information Security Management
  • DSS (Payment Card Industry – Data Security Standard) Attestation

Secure information

All personal information is stored on secure databases. Only certain staff (based on department and required level of access) are able to view that information. All information is password protected on both our live systems and backups.

Requesting your information

If you would like to see a full copy of the information we store regarding your account, please contact a member of the sales team who will be happy to send a copy of your data. You can also login to your client portal to view this information.

Email Marketing

From time to time we will send out marketing emails, you are free to opt out at any time by clicking the 'Unsubscribe' button at the bottom of any marketing email we send, or you can login to your client portal, click 'Edit Profile' and then select the newsletter setting you wish to apply. We will never sell or send your information to 3rd parties for their marketing. If you are informed by a 3rd party that information was provided to them by us please contact a member of the team immediately so we can start an investigation.

Non-marketing based emails such as information related to the service you have purchased from us will be sent even if you have unsubscribed from email marketing. This ensures you are aware of any changes to your service. These emails will not contain any marketing material.

Marketing emails are sent using internal systems, as well as MailChimp and Campaign Monitor email services.

Secure Payments

We accept credit/debit cards via a secure system as well as PayPal. We use a high grade EV 'Secure Sockets Layer' (TLS) that encodes all information that you enter on this website. You can confirm this by checking your browser address bar which will show a green padlock.

Card Information

Any card information stored is encrypted on our PCI compliant servers. You can remove any details via your client portal. Please contact a member of the billing team if you need any help with this or would like us to remove this for you.


When ordering a domain name service you will have the option to use your billing details or to add a contact to your domain for the purpose of the WHOIS data. This data by default is public and can be viewed by any WHOIS tool (for example http://whois.domaintools.com/). If you wish your data to be private please select the 'ID Protection' option when ordering your domain service. Please be aware there are services out there that scan recently renewed/updated or registered domains that will then scrape your information to be used for telemarketing or SPAM. Please make sure to only publish information you want to make public. If you have any questions or would like advice please contact the sales team who can assist you.

This site uses cookies

To get the very best experience from our website we use cookies for features that may need to record data on your local computer. We make all attempts to store as little data within the cookies as possible and to provide the very best security for our website users. If you have any questions please feel free to contact a member of the team. If you prefer to speak with a member of management please use the 'Management' department when opening your ticket.

Below is a list of the cookies we store on your computer:

  • WHMCS*
    Our billing system stores cookie data so that you can login into your client portal.
  • TrustPilot Widget
    We use TrustPilot widgets to display our reviews on the TrustPilot website.
  • Google _ga
    We use Google Analytics throughout our website for visitor/traffic reporting.
  • Hotjar
    We use Hotjar throughout our website for analysing user interactions with our website.
  • Zopin
    Cookies relating to Zopin are used for our live chat services throughout our website, which also provide visitor/traffic reports.

General Data Protection Regulation (GDPR)

We have always been committed to protecting our customers data and being GDPR compliant we will ensure your data is available to you at any time and to provide details on how your data is used.

Host Media as a Data Controller

Host Media is classed as a “Data Controller” when we determine the purpose and method of “our” personal data processing. Host Media collects data for billing, managing accounts, improving the quality of services and performance, sales and quoting etc.

How we backup and store your hosting data

All our data backups are stored within the EU, for data storage of individual hosting accounts (cPanel/Plesk) we use our partners with storage locations in Germany and the UK. Data is transmitted securely to this location from all of our servers.

Backups have a max retention period of 12 months, after that period of time backups are securely deleted.

Our commitment

  • We will limit the data collected to what is strictly necessary for billing and support.
  • To only use the data collected for the purpose for which it was collected.
  • Not transferring this data to third parties other than companies associated with Host Media and acting as part of the performance of the service that we provide. Example 3rd parties include Accountants, Support Providers etc.
  • Implement technical and organisational measures to ensure the highest level of security.
  • To ensure all customers know exactly where their data is held.
  • Provide a complete audit trail for our infrastructure and service providers to ensure we are completely transparent.

ICO Registration Number: ZA648414