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Let us run the server, you run the business.

Managed hosting means different things at different hosts, so this page spells out exactly where our job starts and yours ends. On our VPS and dedicated servers we take on the control panel, firewall, patching, backups and migrations, backed by a UK team that answers 24/7 within 30 minutes.

  • For VPS & dedicated servers
  • cPanel/WHM setup & licence
  • Firewall & security hardening
  • Patching & backup setup
  • Migrations handled for you
  • 24/7 UK team, 30 minute replies

Managed means we do the work, not that we watch you do it.

"Managed" is used loosely across the industry, so here is our version in plain terms. On a managed VPS or dedicated server we install and license the control panel, configure the firewall, install the software you need, handle migrations, debug the logs when something misbehaves and set your backups up properly.

You keep full root access and stay in control of your own applications and data. Whether you have never administered a server or you run a technical team that simply has better things to do, our engineers work as an extension of yours.

  • You keep root access
  • UK team, 24/7
  • No lock-in
Talk to our server team See what is included

What we take on

  • Installing and licensing cPanel/WHM
  • Firewall configuration and security hardening
  • Operating system and control panel patching
  • Installing the software your stack needs
  • Migrating sites and accounts across
  • Reading the logs when something breaks
  • Setting up backups that actually restore

What stays with you

  • Your own websites, applications and code
  • Your data, and what you choose to keep
  • Full root access, whenever you want it
  • Deciding what gets installed and when

We will happily advise on application-level problems, and basic code advice is part of the service, but development work on your own software stays yours. If you would rather we did more, Enterprise Management is quoted around exactly that.

30 min

Typical first reply to a technical ticket, day or night

24/7/365

UK technical team on ticket, live chat and phone

Since 2008

Running servers for customers who would rather not

cPanel

Official partner, so licences are priced competitively

How the three levels compare

Unmanaged is the server on its own. Managed adds our engineers to the day-to-day running of it. Enterprise Management adds monitoring of your services and our team acting on alerts without waiting for you to report them.

Unmanaged Managed Enterprise Management
Control panel Your choice, self-installed cPanel/WHM Any panel
Cost Server price only Plus the cPanel licence Quoted to your setup
Ticket & email support
24/7/365 technical team
Phone support
Control panel install & setup
Firewall setup
Security hardening audit
On request
On request
Server patching
On request
Scheduled
Software installation
Migration tasks
Log debugging
Basic code support & advice
Backup setup
Backup storage
Add-on
Add-on
Add-on
Monitoring of your services
We monitor the host
We monitor the host
Your sites and services
We act on alerts without you asking

Management is available on our VPS range and dedicated servers. Our cloud, shared and reseller hosting is managed by design and already includes 24/7 support, so it needs nothing from this page.

Frequently Asked Questions

Can't find the answers below, contact one of our friendly team

On a managed VPS or dedicated server we install and license the control panel, configure the firewall, harden the server, patch it, install the software you need, run migrations, read the logs when something misbehaves and set your backups up. What stays with you is your own websites, applications, code and data. We will give you basic code advice as part of the service, but development work on your own software is not included. If you want the line drawn somewhere else, Enterprise Management is quoted around exactly that.

Be clear on this before you buy, from us or anyone. On the Managed tier we monitor the host your server runs on, and you or your monitoring raise a ticket when your own service has a problem. Our team is on hand 24/7/365 to act on it. Monitoring of your specific sites and services, with us acting on alerts without waiting for you, is what Enterprise Management adds. If that matters to you, say so when you enquire.

Technical support is 24/7/365, and we reply to technical tickets within 30 minutes whether it is two in the afternoon or two in the morning. That is a genuine first reply from someone who can act, not an automated acknowledgement. Sales and billing keep UK business hours. How long a fix takes then depends on the problem, and we would rather tell you that honestly than quote a resolution time we cannot promise.

On managed plans we handle operating system and control panel patching. Because a reboot at the wrong moment is worse than the patch is good, we agree the approach with you rather than applying a blanket schedule, and Enterprise Management moves that onto a scheduled cycle. If you have a compliance requirement such as Cyber Essentials with a fixed patching window, tell us at the enquiry stage so we can confirm we can meet it.

Our default managed build is cPanel/WHM on AlmaLinux, which suits most sites. We are not only a WordPress shop though: we have run Lucee and ColdFusion applications since 2008 and build our own CFML tooling, and Enterprise Management covers any control panel or none. If you run something less common, ask before you buy and we will tell you plainly whether we can look after it.

On managed plans we set the backups up properly rather than leaving you to discover the defaults. Backup storage itself is an add-on service, so the retention and destination are chosen to match what you actually need instead of assumed. A backup on the same machine is not a backup, so tell us your recovery expectations and we will design it around them and confirm what a restore looks like in practice.

If you have the skills and the time, unmanaged is genuinely cheaper and you should take it: the server is the same hardware either way. Management earns its money when nobody on your side wants to be the person patching at midnight, or when your team's hours are worth more spent on your product than on a firewall rule. Tell us which of those you are and we will give you a straight answer, including when the answer is that you do not need us.

Management applies to our VPS range and dedicated servers, where the server is yours to administer. Our cloud, shared and reseller hosting is managed by design and already includes 24/7 support, so there is nothing to add there. Colocation customers own the hardware, and we can discuss management on top of it.

Not sure which level you need?

Tell us what you are running and how much of it you want to look after yourself. We will tell you honestly whether managed is worth it for you, and where unmanaged would do the job just as well.

Talk to our server team Browse the VPS range