If you receive an email titled 'Credit Card Payment Failed' it could mean one of the following is causing the issue:
- You need to manually make a payment via the client portal using your credit card to enter your 3DS details to authorise your card for use.
- The bank/issuer may have blocked the payment due to limitations on account spending per month.
- The transaction amount is greater than the maximum the issuer allows.
- Approval from the card bank/issuer's call centre is required to process this transaction.
If you need any further information please feel free to contact our billing team who will be able to check logs for any further information.