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Node Migration | Location: Singapore -> US (Scheduled) Medium

Affecting Server - Newton

  • 24/04/2024 21:00
  • Last Updated 23/02/2024 10:09

Due to the decommission of our Singapore hosting location, we will be performing a standard cPanel migration of all accounts hosted on the node 'Newton' on Wednesday the 24th of April 2024 at 9PM UTC time to new servers in the US (West Coast, Los Angeles).

Domain/DNS Actions Required by Customers:

  • If you use our DNS name servers on your domain name, you will not need to make any changes as everything will sync to the new server once your account has been migrated.
  • If you DO NOT use our DNS name servers on your domain name, you will need to update your domains A/MX:Records to use the servers new IP '172.96.160.100' once the migration has been completed we will send communications to all customers affected by this migration.

Expected Downtime: Minimal due to cPanel direct transfer between servers

Reason for move:

Our 2024 plans involve moving away from our Singapore hosting location and consolidating to our brand new US, West Coast service provider with great connections to Asia and Oceania. Customers will benefit from faster servers using a range of high performing AMD & Intel CPUs, using the latest software, as well as a mix of Enterprise SSD and NVMe hard drives (RAID Protected). We will also be providing across our entire standard hosting range further included backups within JetBackup as well as upgrades to version 5 of the software.

If you prefer to move to our UK servers, please contact a member of our sales team who will be able to arrange that for you.

Recommendations for Customers:

With any hardware change or process, we strongly recommend taking a full backup of your account before the 24th of April in case of any data issues during the migration. We will do everything possible to ensure a stable and clean transfer but as with everything in tech, things can happen unexpectedly. We will have the old servers for a period after the migration in case of any issues to revert back or re-transfer anything that is required but please do make your own copy of your key files (databases especially).

Time of Migration:

24th of April 2024

9PM UTC
COORDINATED UNIVERSAL TIME

5AM (UTC+8)
SINGAPORE TIME

Data Centre Rack Change (Scheduled) Medium

Affecting System - Coventry Rack Move & Upgrades

  • 07/03/2024 23:00 - 07/03/2024 23:55
  • Last Updated 25/01/2024 12:36

On Thursday the 7th of March at 11PM (UTC) we will be performing a rack change at our UK data centre to a new facility based at the same location. This will mean servers will be disconnected, moved and re-inserted into our new racks.

Actions Required by Customers: No actions required, but please see below 'Recommendations for Customers'.

Expected Downtime: ~50 minutes (likely 30-40 minutes)

Reason for move:

Our move will provide a number of critical upgrades and benefits to our services which will include:

  • Upgraded network with 2 x 10Gb/s uplinks
  • Upgraded power supply, with A/B + C for extra redundancies
  • New Juniper switches
  • Improved cooling systems

Recommendations for Customers:

As with any change to systems, hardware or moves, we always recommend for customers to take a backup of their critical data before the date of the move and store on their local machines (or services outside of Host Media' network, e.g. DropBox, OneDrive etc) in case of any failure. This should be done as part of your normal backup processes for locally stored backups.

Time of Migration:

7th of March 2024

11PM UTC
COORDINATED UNIVERSAL TIME

5PM CST (UTC-6)
CENTRAL STANDARD TIME