Create new Support Request

If you can't find a solution to your problems in our knowledgebase, you can submit a ticket by selecting the appropriate department below.

 Sales, Upgrades & Domains

If you have any pre/after sales, domain or account related questions please open a ticket to this department. Otherwise please login to select the Hosting Tech Support department.


If you would like to speak to our billing team for payments, cancelled accounts or refunds please open a ticket to this department.

 Hosting Tech Support

If you require support for any of your hosting services with us please use this department.

 Management Team

Have a question you want to go straight to one of the directors or managers or want to report a major issue at Host Media then ask here.


If you have any server abuse reports please use this department to report them.

 VPN Support

Having issues with your VPN, speak to the experts who will help with any questions.

 SaaS Support

Application support for our SaaS services including MsSQL hosting.