Our shared web servers use firewall software called "CSF" for short, ( Config Server Firewall). So if you find that you can visit the world wide web "EXCEPT" it would seem for your web site, your webmail, your cPanel or just about anything to do with your web site, your IP could in fact be blocked, this normally happens after you have tried to log in to your cPanel, or webmail a number of times and failed.
We are going to show you how to get unblocked using the "Unban Center", you can just go to your Client Area or Portal and in a few minutes, and with a few keystrokes you can check if you are blocked and unblock yourself.
Let's start from the point that you have logged into that client area, if you do not know how or remember how to log in to your client area see the article on "How to Login to The Client Area".
First click on the link "My Services". Once on the My Services page, If you have multiple accounts find the account listed on the page and look for the "View Details" icon to the right of the listing and click on it. That will take you to the account details page. Scroll down the page and look for a button that reads "Unban Your IP Address" - below is a screenshot for your reference. If you do not see this button it may mean your hosting service doesn't have access to the Unban Center and you will need to contact a member of the support team.
Click the button and you will find out if you are in fact currently being blocked from the server and for what reason and you will find another button to request to be unblocked. If you are not being Blocked you would have been informed that you were not BLOCKED and no button would have been available.
If you were being blocked and you requested the block be lifted you would now see a message that your request was a success and will be lifted. You should now be able to view your website, send and receive emails and all other services should be operational again. If they are not, please do contact us for more assistance.
Direct link to unblock IP via client portal: https://www.hostmedia.co.uk/client/index.php?m=unbanCenter
